Fred T. LaGrangeville, NY
The immediate, professional, knowledgeable customer service provided by Felix on the initial phone call made us instant believers in this company. No need to shop around. Ideal water is the answer.
Too bad there is no need for more contact with Felix & William. (Our system has been working flawlessly for 5 years.) Great people!
Bill H. - Wappinger Falls, NY
Not only what we heard and saw about the different kinds of systems but the time you took answering our questions, and concerns. It as been about 9 months since you put our system in and when we saw you again at the Home Show you once again took the time to talk to us about our water system. Thank you.
James E. - Hopewell Junction, NY
My wife and I spoke to Felix at a Home Show. He was extremely knowledgeable and made us feel comfortable. We decided that if we ever needed a water system he would be the person doing the installation.
We installed a new water system in January of 2007, it was a great investment!! Our water is potable, and everything is so much cleaner (dishes, clothes). After showering our hair feels lighter and cleaner. There is no residue, or odor. We are extremely satisfied with our new system.
Ed M. - Red Hook, NY
Will from Ideal Water was over my house this morning to install our new water softener. Will was right on time, 8am as promised. He was courteous and professional. The workspace wasn't exactly conventional however the installation was still quick and painless (about 90 minutes) Will took special care to be sure that it wasn't too messy when the water drained from the pipes; in fact my daughter makes a bigger mess on bath night!!
My wife called me at 9:30am and said that she already felt a huge difference in the water texture. Difficult to describe, just different!
We had previously called “brand x” for a quote and although we didn't encounter any problems with them, we just felt more comfortable contracting a specialist as opposed to a generalist. In fact, when you boil it down, the specialist vs. generalist issue was the most important issue to me and my wife. The fact that the price was 30% LOWER with Ideal Water was just icing on the cake, we would have used their services even if the price was higher!
Anthony C. - Washingtonville, NY
Personal service and the ability to listen to the customers concerns and address them accordingly. Understanding what needs to be done and proper execution of the plan of action bring it to fruition.
The new water softener is working great. No sulfur smell and I have not had to use the h2o2 injection. Thanks !
Eva Y. - Pine Plains, NY
I liked the amount of information I was able to obtain from Felix.
We have water softener for 3 weeks now... Getting the Ideal Water, water softener was a great decision for us. They were able to deliver and perform the work to hook up the unit within 24 hour notice. They were very informative and answered all of my questions. Ideal water is a family business which they should be truly proud of.
Richard S. Hopewell Junction, NY
Since my family and I moved to Dutchess County 16 years ago, we’ve lived in two houses, both equipped with Ideal Water softeners. Not once during those 16 years has either unit given us any problem or otherwise required any repair. Needless to say, the quality of Ideal Water’s equipment is, in my eyes, outstanding.
In addition to the quality of their product, Ideal Water’s service is second to none. Anytime I have a question or just want my unit checked, they are always courteous, professional and fast to respond.
In sum, Ideal Water’s equipment and service is, well...IDEAL!!
Chris R. - Beacon, NY
I am pleased with your excellent customer service! … very happy with your company and all of the representatives.
When I needed you, you were there.
Rosanne L. - Hopewell Junction, NY
We never felt Ideal Water was a high pressure business that pushed us to purchase products we never needed.
When we needed assistance with our water softener or UV system, someone came the same day. Everyone we dealt with were courteous and patient - it was like dealing with close friends.
Ken B. - Hopewell Junction, NY
I commend you for your knowledge of your product and expertise in service rendered. (Ideal Water) is also very good at educating us as to what the product does.
Thanks for your PROMPT and EXCELLENT service.
Tom T. - Hopewell Junction, NY
Will, I just wanted to thank you and Felix for the service and professionalism you and your company has given to my family since we move to the Hopewell area. You have taken care of every question that I have had about my water treatment. I only wish that the other contractors who have supplied work to our house would have given me the prompt attention Ideal Water gave me.
Harry H. - Newburgh, NY
Returns Calls !
On Time For Appointments !
Leaves Work Area Clean & Neat !
People Are Pleasant, Kind & Courteous !
Price is Reasonable !
Good People !
NO COMPLAINTS !!!
Andra S. - Fishkill, NY
You are very professional - you explain things so “ordinary” people can understand the process. You show up on time, you return phone calls promptly and your fees are reasonable.
You’re reliable and courteous also.
Kim S. - Newburgh, NY
I moved from New York City to upstate New York and I have well water. Little did I know the water was totally different. For example, there was a very bad egg smell and taste. It was so bad that I couldn’t stand it anymore. We had a water softener from Culligan and it didn’t do anything. I found Ideal Water and had a new system put in. Well, when I tell you what a difference brushing my teeth and drinking with real good true water was like - it was Heaven. Ideal Water really helps the public with treating whatever you need as if they were family. They just don’t try to sell you something. Their products really, truly help and are pocket perfect.
Thank you Ideal Water....... truly :)
Bernie T. - Hopewell Junction, NY
Since you installed my "Merlin" on-demand osmosis water treatment system, me and my family have truly enjoyed the crystal clear & great tasting water. Keep up the great work!
Neil F. - Hopewell Junction, NY
Outstanding professionalism, reliability and courtesy. Every call promptly returned and appropriate service promptly rendered.
In all areas, on a scale of 1 - 5 with 5 being the highest - a 5 in all categories.
William A. - Wappinger Falls, NY
I am so glad we contacted you about our problem with our water. You checked it out and recommended a certain system to take out the sulfur smell.
It is working very well and I am completely satisfied with the system. I am glad Ideal Water installed this system. Our water is no longer a problem.
George G. - Montgomery, NY
Thank you. When you told me the water from the Cleone RO system was going to taste great, and be healthier for me, I believed you. What you should have said is that I would be the best tasting water I have had since moving to Orange County. The system has delivered on every level.
Thank you Ideal Water for water that is IDEAL!!!
Sue J. - Hopewell Junction, NY
We moved into a new house in November - 2003 and immediately contacted Ideal Water for a possible installation of a water treatment system. While discussing where the system would be situated, Mr. Zykoff noticed an area in the basement that was not completely sealed to the outside under an overhang. (The builder immediately corrected the situation in that and one other area.) We contracted with Ideal Water for a water softener and an RO (reverse osmosis) system. We have since had excellent service & all of our concerns answered to our satisfaction. If visits were necessary they were in a timely manner.
We would not hesitate to recommend Ideal Water or the Zykoff’s to anyone.